Refund policy

At Mood Wellness Spa, we prioritize your satisfaction and aim to provide the highest quality of services. As we currently offer only in-spa services and no physical products, our return and refund policy is outlined as follows:

1. Service Satisfaction Guarantee:

   • If you are not satisfied with your service, please inform us immediately before leaving the spa. We will do our best to address your concerns and find a suitable solution.

2. Non-Refundable Services:

   • All services rendered are non-refundable. Once a service has been completed, we cannot issue a refund for any reason. We encourage all clients to communicate openly with our staff during the service to ensure your satisfaction.

3. Cancellation Policy:

   • We request at least 24 hours' notice if you need to cancel or reschedule your appointment. Cancellations within 24 hours of the scheduled appointment will incur a charge of 50% of the appointment fee, including gratuity. No-shows will be charged the full reservation fee, including gratuity.

4. Gift Cards:

   • Gift cards are non-refundable and cannot be exchanged for cash. They are valid for in-spa services only and do not expire. Please present the gift card code at checkout to redeem.

5. Prepaid Packages:

   • Prepaid service packages are non-refundable but may be transferred to another person. If you are unable to use your prepaid package, please contact us to discuss transfer options.

We appreciate your understanding and cooperation. If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us. Your satisfaction is our top priority, and we are committed to providing you with an exceptional spa experience.